Care method to improve the performance of receptionists in the hospital environment : an empirical study

Abstract EN

The purpose of this article is to highlight the importance of effective training in improving the performance of trained agents, and this in order to satisfy all those who interact with them, and this by applying some theories of neurolinguistic programming and also applying the principles of the Care program.

For this, we chose one of the most sensitive sectors in Algeria, which is health.

Attempts were made to train the reception staff of the hospital companies of the wilaya of Tipaza, because the conditions were favorable: the intention to do a training, the actual organization of the operation, the presence of the agents of reception who intend to form and several places in the wilaya, and the mobilization of all means to achieve this training.