مهارات الاتصال و علاقتها بأساليب إدارة الصراع التنظيمي لدى الموظفين الإداريين : دراسة ميدانية بجامعة محمد خيضر بسكرة

Abstract EN

The aim of this study was to investigate the relationship between communication skills and methods of managing organizational conflict among the administrative employees at the University of Muhammad Khidir-Biskra.

The study sample consisted of (30) administrative employees in the College of Humanities and Social Sciences, and in order to do this study, the descriptive approach was relied upon.

To measure the variables of the study, two questionnaires were designed, the Communication Skills Questionnaire and the Organizational Conflict Management Methods Questionnaire, and this study reached the following results: - The method of cooperation is the method most used by the administrative employees of the College of Humanities and Social Sciences to manage organizational conflict.

- There is a correlational relationship with statistical significance between communication skills and methods of managing organizational conflict (cooperation compromise, competition, avoidance) of the administrative employees.

- There is no statistically significant correlation between communication skills and condescending style of administrative employees.