جودة الخدمات المصرفية الإلكترونية كمدخل لبناء مزايا تنافسية للبنوك الجزائرية

Abstract EN

The importance of this study is due to the great development in e-banking services, the increasing competition and the banks' awareness of the importance of these services.

In view of their prominent role in achieving the Bank's competitive objectives, this study aimed to identify the dimensions of the quality of electronic banking services, The researcher used the analytical descriptive approach as a suitable methodology for the subject of the study.

The results of the hypothesis test concluded that the Algerian banks can provide an electronic service basket to their customers.

The quality of providing these services in all its dimensions remains a challenge which requires a lot of work in order to reach the competition of banks, which is the basis of providing every electronic banking service.