البنوك الإلكترونية، ارتقاء بجودة الخدمات المصرفية : البنك الإلكتروني-بايسيرا-نموذجا

Abstract EN

This study aims to show the impact of electronic banks in the development of the quality of services and banking technology through the means and mechanisms they offer, through a recent presentation of the topic that combines questioning, analysis and linking ideas.

It was concluded that electronic banks positively affect the quality of services although the presence of some challenges and risks, as our study of Paysera Bank showed the change in the form and location of this services and the reduction of the time to obtain it, which gives the banking activity more flexibility to reach a wider layer of customers and meet their desires with reduced costs, and from it developed the quality of banking services.