المسؤولية الاجتماعية وحماية المستهلك الجزائري : توجه جديد في عصر حديث

Abstract EN

This research paper aimed to search the commitment of the Algerianenterprises to social responsibility, and what reflects on the consumer's protection, rights and satisfaction; In order to achieve the goals of this paper (200) questionnaires-lists were distributed among samples of enterprise managers, department chief and workers, also (60) questionnaires-lists were distributed among samples of consumers; Results of the research showed that the degree of commitment to social responsibility was good, but for the consumer's protection and satisfaction was fairly acceptable; The paper affords some of recommendations among them the necessity of going forward to practicing the concept of social responsibility by centering on determine the consumer' needs first.