ستة سغما Six Sigma مدخل متميز بين الجودة و التكلفة في منظمات الأعمال : عرض تجربة موتورولا

Abstract EN

The aim of this study is to highlight one of the most important modern management approaches to Six Sigma, which aims at increasing the quality of products to satisfy the customer, while reducing production costs to improve the margins of business organizations.

The purpose of introducing this approach, explaining how it was applied and its success in achieving the goal and the alternative goal together, was to review Motorola's experience as the organization that was credited with creating the concept of Six Sigma.

This study found the positive results achieved by Motorola and overcome its crisis, in addition to the wide application of the Six Sigma approach in many business organizations and its adoption by the American Association as an important criterion in the classification of industrial organizations in America.