رأس المال البشري و دوره في تحقيق التميز المؤسسي في البنوك العاملة في مدينة دورا

Abstract EN

The study aimed to identify the components of human capital and its role in achieving institutional excellence in banks operating in Dura, according to variables: (gender, age, educational qualification, job title, years of experience, type of bank).

The study followed the descriptive analytical method.

The sample of the study consisted of (51) bank workers working in five banks in Dora.

A questionnaire consisting of five fields and (26) paragraphs, of which (13) items were used to measure the components of human capital and (13) paragraphs of the reality of institutional excellence.

The results of the study indicated that the reality of human capital in banks operating in Dora is very high, and the components of human capital came in order: (skills, capabilities, knowledge, practical experience).

It was also found that institutional excellence is high and in all its fields.

and the study showed a strong and statistically significant correlation between the components of all human capital at the aggregate degree and between achieving institutional excellence.

The results of the study showed that there were no statistically significant differences in the role of human capital in achieving institutional excellence in banks working in Dura due to variables: (gender, age, educational qualification, job title, and type of bank).

While the results showed that there are statistically significant differences in the role of human capital in achieving institutional excellence according to the variable of years of experience and in favor of those whose experience was (15 years or more).

The study came out with a number of recommendations: (enhancing the practical experience of bank workers through job rotation, increasing the focus on new workers through training and providing them with the necessary expertise, giving more attention to bank workers because they have an effective role in achieving institutional excellence, especially in The multiplicity of banks remained and the competition between them intensified.