نموذج مقترح لأبعاد التوقع لجودة الخدمة في قطاع الرعاية الصحية السعودي

Abstract EN

The aim of this study is to examine the gender differences in customer expectations for quality of service in the healthcare sector.

Cognitive and emotional gender differences in predictions were tested using ANOVA analysis.

Complex values for each of the five dimensions of Quos were applied as dependent variables.

The results indicate that all dimensions of expectation except for "emotional participation" have no gender-based statistical difference.

However, there is a D difference in the effect of cognitive dimensions.

The results of this study will excite healthcare providers in improving their services based on gender differences.