Satisfaction Domains Differ between the Patient and Their Family in Adult Intensive Care Units
Joint Authors
Mukhopadhyay, A.
Phua, J
Song, Ge
Sim, Pei Zhen
Ting, Kit Cheng
Yoo, Jeffrey Kwang Sui
Wang, Qing Li
Mascuri, Raudhah Binte Haji Mohamad
Ong, Venetia Hui Ling
Kowitlawakul, Yanika
Source
Issue
Vol. 2016, Issue 2016 (31 Dec. 2016), pp.1-8, 8 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2016-12-01
Country of Publication
Egypt
No. of Pages
8
Main Subjects
Abstract EN
Background.
Patients’ and family’s satisfaction data from the Asian intensive care units (ICUs) is lacking.
Objective.
Domains between patient and family satisfaction and contribution of each domain to the general satisfaction were studied.
Method.
Over 3 months, adult patients across 4 ICUs staying for more than 48 hours with abbreviated mental test score of 7 or above and able to understand English and immediate family members were surveyed by separate validated satisfaction questionnaires.
Results.
Two hundred patients and 194 families were included in the final analysis.
Significant difference in the satisfaction scores was observed between the ICUs.
Patients were most and least satisfied in the communication (4.2 out of 5) and decision-making (2.9 out of 5) domains, respectively.
Families were most and least satisfied in the relationship with doctors (3.9 out of 5) and family’s involvement domains (3.3 out of 5), respectively.
Domains contributing most to the general satisfaction were the illness management domain for patients (β coefficient = 0.44) and characteristics of doctors and nurses domain for family (β coefficient = 0.45).
Discussion.
In an Asian ICU community, patients and families differ in their expectations and valuations of health care processes.
Health care providers have difficult tasks in attending to these different domains.
American Psychological Association (APA)
Mukhopadhyay, A.& Song, Ge& Sim, Pei Zhen& Ting, Kit Cheng& Yoo, Jeffrey Kwang Sui& Wang, Qing Li…[et al.]. 2016. Satisfaction Domains Differ between the Patient and Their Family in Adult Intensive Care Units. BioMed Research International،Vol. 2016, no. 2016, pp.1-8.
https://search.emarefa.net/detail/BIM-1099215
Modern Language Association (MLA)
Mukhopadhyay, A.…[et al.]. Satisfaction Domains Differ between the Patient and Their Family in Adult Intensive Care Units. BioMed Research International No. 2016 (2016), pp.1-8.
https://search.emarefa.net/detail/BIM-1099215
American Medical Association (AMA)
Mukhopadhyay, A.& Song, Ge& Sim, Pei Zhen& Ting, Kit Cheng& Yoo, Jeffrey Kwang Sui& Wang, Qing Li…[et al.]. Satisfaction Domains Differ between the Patient and Their Family in Adult Intensive Care Units. BioMed Research International. 2016. Vol. 2016, no. 2016, pp.1-8.
https://search.emarefa.net/detail/BIM-1099215
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1099215