Text Message Reminders Increase Appointment Adherence in a Pediatric Clinic: A Randomized Controlled Trial
Joint Authors
Lazebnik, Rina
Lin, Chia-Lei
Mistry, Nila
Boneh, Jordana
Li, Hong
Source
International Journal of Pediatrics
Issue
Vol. 2016, Issue 2016 (31 Dec. 2016), pp.1-6, 6 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2016-12-29
Country of Publication
Egypt
No. of Pages
6
Main Subjects
Abstract EN
Background.
High no-show rates can burden clinic productivity and affect patient care.
Although multiple studies have shown that text messages improve appointment adherence, very little research has focused on low-income and predominantly African American populations in resident clinic settings.
Objectives.
To determine whether incorporating a text message reminder reduces the no-show rate at an urban, pediatric resident clinic.
Methods.
A randomized controlled trial was conducted at a tertiary level ambulatory pediatric practice between August 2014 and February 2015.
Following a demographic survey, 170 patients were enrolled.
Patients were randomized into control or intervention groups.
All patients received the standard voice message appointment reminder, but the intervention group additionally received a text message reminder.
The primary outcome was no-show rate.
Results.
95.3% of the participants were African American, and the overall no-show rate was 30.8%.
No-show rate was significantly lower in the intervention group (23.5%) than the control group (38.1%) representing a difference of 14.6% (p=0.04).
No demographic factors were found to alter the association between no-show rate and text message intervention.
Conclusions.
Text message reminders effectively improve show rates at a resident pediatric practice with high no-show rates, representing a promising approach to improving appointment adherence.
American Psychological Association (APA)
Lin, Chia-Lei& Mistry, Nila& Boneh, Jordana& Li, Hong& Lazebnik, Rina. 2016. Text Message Reminders Increase Appointment Adherence in a Pediatric Clinic: A Randomized Controlled Trial. International Journal of Pediatrics،Vol. 2016, no. 2016, pp.1-6.
https://search.emarefa.net/detail/BIM-1106587
Modern Language Association (MLA)
Lin, Chia-Lei…[et al.]. Text Message Reminders Increase Appointment Adherence in a Pediatric Clinic: A Randomized Controlled Trial. International Journal of Pediatrics No. 2016 (2016), pp.1-6.
https://search.emarefa.net/detail/BIM-1106587
American Medical Association (AMA)
Lin, Chia-Lei& Mistry, Nila& Boneh, Jordana& Li, Hong& Lazebnik, Rina. Text Message Reminders Increase Appointment Adherence in a Pediatric Clinic: A Randomized Controlled Trial. International Journal of Pediatrics. 2016. Vol. 2016, no. 2016, pp.1-6.
https://search.emarefa.net/detail/BIM-1106587
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1106587