Fuzzy expert system for electric energy consumed prediction in Arab Gulf countries

Abstract EN

Information is one of the most important resources that are introduced by an organization for its customers ; at the same time the quality of information represent a competitive advantage which help the organization to satisfy its customers and dominates its current marketing share and expand it in future, this study aims at determining information quality level which is introduced by( Iraqi Airlines Company) for its customer about departure and arrival appointments,and measuring its statistical effect in customers satisfaction level, this study is based on a main hypothesis which is (there is significant relationship between information quality and customer satisfaction ), the study ends with some conclusions like (the weak quality level of (timeliness, content, and figure are dimensions of information.

There is significant relationship between information quality and customer satisfaction.