A Rough VIKOR-Based QFD for Prioritizing Design Attributes of Product-Related Service
Joint Authors
Source
Mathematical Problems in Engineering
Issue
Vol. 2016, Issue 2016 (31 Dec. 2016), pp.1-11, 11 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2016-11-06
Country of Publication
Egypt
No. of Pages
11
Main Subjects
Abstract EN
Many manufacturers today are striving to offer high value-added product-related services (PRS) due to increasing competition and environmental pressure.
PRS can reduce the negative impact on the environment, because it extends the life of products and minimizes the cost.
Product and service planning has been considered as the critical factor to the success of PRS.
Quality function deployment (QFD) has been recognized as an efficient planning tool which can convert customer needs (CNs) into design attributes of PRS involving product attributes (PAs) and service attributes (SAs).
However, the subjective and vague information in the design of PRS with QFD may lead to inaccurate priority of PAs and SAs.
To solve this problem, a novel rough VIKOR- (VIseKriterijumska Optimizaciji I Kompromisno Resenje-) based QFD is proposed.
The proposed approach integrates the strength of rough number (RN) in manipulating vague concepts with less a priori information and the merit of VIKOR in structuring framework of compromise decision-making.
Finally, an application in compressor-based service design is presented to illustrate the potential of the proposed method.
American Psychological Association (APA)
Li, Xiuzhen& Song, Wenyan. 2016. A Rough VIKOR-Based QFD for Prioritizing Design Attributes of Product-Related Service. Mathematical Problems in Engineering،Vol. 2016, no. 2016, pp.1-11.
https://search.emarefa.net/detail/BIM-1112907
Modern Language Association (MLA)
Li, Xiuzhen& Song, Wenyan. A Rough VIKOR-Based QFD for Prioritizing Design Attributes of Product-Related Service. Mathematical Problems in Engineering No. 2016 (2016), pp.1-11.
https://search.emarefa.net/detail/BIM-1112907
American Medical Association (AMA)
Li, Xiuzhen& Song, Wenyan. A Rough VIKOR-Based QFD for Prioritizing Design Attributes of Product-Related Service. Mathematical Problems in Engineering. 2016. Vol. 2016, no. 2016, pp.1-11.
https://search.emarefa.net/detail/BIM-1112907
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1112907