Heuristic Evaluation: Comparing Generic and Specific Usability Heuristics for Identification of Usability Problems in a Living Museum Mobile Guide App
Joint Authors
Othman, Mohd Kamal
Sulaiman, Muhd Nur Shaful
Aman, Shaziti
Source
Advances in Human-Computer Interaction
Issue
Vol. 2018, Issue 2018 (31 Dec. 2018), pp.1-13, 13 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2018-09-02
Country of Publication
Egypt
No. of Pages
13
Main Subjects
Abstract EN
This paper reports on an empirical study that compares two sets of heuristics, Nielsen’s heuristics and the SMART heuristics in the identification of usability problems in a mobile guide smartphone app for a living museum.
Five experts used the severity rating scales to identify and determine the severity of the usability issues based on the two sets of usability heuristics.
The study found that Nielsen’s heuristics set is too general to detect usability problems in a mobile application compared to SMART heuristics which focuses on the smartphone application in the product development lifecycle instead of the generic Nielsen’s heuristics which focuses on a wide range of interactive system.
The study highlights the importance of utilizing domain specific usability heuristics in the evaluation process.
This ensures that relevant usability issues were successfully identified which could then be given immediate attention to ensure optimal user experience.
American Psychological Association (APA)
Othman, Mohd Kamal& Sulaiman, Muhd Nur Shaful& Aman, Shaziti. 2018. Heuristic Evaluation: Comparing Generic and Specific Usability Heuristics for Identification of Usability Problems in a Living Museum Mobile Guide App. Advances in Human-Computer Interaction،Vol. 2018, no. 2018, pp.1-13.
https://search.emarefa.net/detail/BIM-1117780
Modern Language Association (MLA)
Othman, Mohd Kamal…[et al.]. Heuristic Evaluation: Comparing Generic and Specific Usability Heuristics for Identification of Usability Problems in a Living Museum Mobile Guide App. Advances in Human-Computer Interaction No. 2018 (2018), pp.1-13.
https://search.emarefa.net/detail/BIM-1117780
American Medical Association (AMA)
Othman, Mohd Kamal& Sulaiman, Muhd Nur Shaful& Aman, Shaziti. Heuristic Evaluation: Comparing Generic and Specific Usability Heuristics for Identification of Usability Problems in a Living Museum Mobile Guide App. Advances in Human-Computer Interaction. 2018. Vol. 2018, no. 2018, pp.1-13.
https://search.emarefa.net/detail/BIM-1117780
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1117780