How Influential Are Mental Models on Interaction Performance? Exploring the Gap between Users’ and Designers’ Mental Models through a New Quantitative Method
Joint Authors
Zhou, Jia
Wang, Huilin
Xie, Bingjun
Source
Advances in Human-Computer Interaction
Issue
Vol. 2017, Issue 2017 (31 Dec. 2017), pp.1-14, 14 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2017-10-18
Country of Publication
Egypt
No. of Pages
14
Main Subjects
Abstract EN
The objective of this study is to investigate the effect of the gap between two different mental models on interaction performance through a quantitative way.
To achieve that, an index called mental model similarity and a new method called path diagram to elicit mental models were introduced.
There are two kinds of similarity: directionless similarity calculated from card sorting and directional similarity calculated from path diagram.
An experiment was designed to test their influence.
A total of 32 college students participated and their performance was recorded.
Through mathematical analysis of the results, three findings were derived.
Frist, the more complex the information structures, the lower the directional similarity.
Second, directional similarity (rather than directionless similarity) had significant influence on user performance, indicating that it is more effective in eliciting mental models using path diagram than card sorting.
Third, the relationship between information structures and user performance was partially mediated by directional similarity.
Our findings provide practitioners with a new perspective of bridging the gap between users’ and designers’ mental models.
American Psychological Association (APA)
Xie, Bingjun& Zhou, Jia& Wang, Huilin. 2017. How Influential Are Mental Models on Interaction Performance? Exploring the Gap between Users’ and Designers’ Mental Models through a New Quantitative Method. Advances in Human-Computer Interaction،Vol. 2017, no. 2017, pp.1-14.
https://search.emarefa.net/detail/BIM-1121852
Modern Language Association (MLA)
Xie, Bingjun…[et al.]. How Influential Are Mental Models on Interaction Performance? Exploring the Gap between Users’ and Designers’ Mental Models through a New Quantitative Method. Advances in Human-Computer Interaction No. 2017 (2017), pp.1-14.
https://search.emarefa.net/detail/BIM-1121852
American Medical Association (AMA)
Xie, Bingjun& Zhou, Jia& Wang, Huilin. How Influential Are Mental Models on Interaction Performance? Exploring the Gap between Users’ and Designers’ Mental Models through a New Quantitative Method. Advances in Human-Computer Interaction. 2017. Vol. 2017, no. 2017, pp.1-14.
https://search.emarefa.net/detail/BIM-1121852
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1121852