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Redesign of the Attention Process of Patients with Rheumatologic Diseases: Assessing the Performance with Analytic Hierarchy Process
Joint Authors
Gorbanev, Iouri
Cortes, Ariel
Agudelo-Londoño, Sandra
Source
Advances in Operations Research
Issue
Vol. 2017, Issue 2017 (31 Dec. 2017), pp.1-6, 6 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2017-11-26
Country of Publication
Egypt
No. of Pages
6
Main Subjects
Information Technology and Computer Science
Abstract EN
Objective.
To compare the Business process management and the analytic hierarchy process as the tools of process performance assessment.
Instruments and Methods.
Case study of the attention process of rheumatology patients.
Business process management and analytic hierarchy process were applied to assess the redesign of the attention process.
The two methods were compared.
The data were obtained through personal observations, an interview with a Colombian health insurer’s senior executive, and retrospective documentary analysis.
Results.
Both methods assessed the process redesign as an improvement.
While Business process management made a qualitative evaluation, the analytic hierarchy process allowed for a quantitative approach.
Conclusions.
Business process management is helpful in process performance assessment because it offers a conceptual foundation.
Analytic hierarchy process is a complement which makes the intuitions based on business process management rigorous.
American Psychological Association (APA)
Gorbanev, Iouri& Cortes, Ariel& Agudelo-Londoño, Sandra. 2017. Redesign of the Attention Process of Patients with Rheumatologic Diseases: Assessing the Performance with Analytic Hierarchy Process. Advances in Operations Research،Vol. 2017, no. 2017, pp.1-6.
https://search.emarefa.net/detail/BIM-1125235
Modern Language Association (MLA)
Gorbanev, Iouri…[et al.]. Redesign of the Attention Process of Patients with Rheumatologic Diseases: Assessing the Performance with Analytic Hierarchy Process. Advances in Operations Research No. 2017 (2017), pp.1-6.
https://search.emarefa.net/detail/BIM-1125235
American Medical Association (AMA)
Gorbanev, Iouri& Cortes, Ariel& Agudelo-Londoño, Sandra. Redesign of the Attention Process of Patients with Rheumatologic Diseases: Assessing the Performance with Analytic Hierarchy Process. Advances in Operations Research. 2017. Vol. 2017, no. 2017, pp.1-6.
https://search.emarefa.net/detail/BIM-1125235
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1125235