Questions Frequently Asked of Healthcare Professionals: A 2-Year Data Survey Conducted at a Medical Center
Joint Authors
Chen, Chung-Yu
Hou, Chi-Lien
Lu, Ying-Hao
Chien, Shun-Ching
Chen, Hsu-Hui
Source
Issue
Vol. 2018, Issue 2018 (31 Dec. 2018), pp.1-7, 7 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2018-02-14
Country of Publication
Egypt
No. of Pages
7
Main Subjects
Abstract EN
In this descriptive, retrospective study, we analyzed the types of questions posed by healthcare professionals to drug counselors at a medical center and the types of provision of pharmaceutical advice solicited to improve pharmaceutical care quality and establish clear directions for clinical pharmacist training.
We collected 8,558 questions posed by healthcare professionals (physicians, 38%; pharmacists, 39%; nurses, 23%) from the electronic drug information record system from May 2013 to April 2015 in one medical center.
Overall, 52% and 45% of calls came from outpatient and inpatient departments, respectively.
Telephone was the main route of provision of pharmaceutical advice (total, 6,035 questions; 72%), and hospital/electronic formulary was the main reference type (43%).
The top 10 topics were dosage, alternatives, drug name, usage, adverse drug reactions, medication suggestion, drug compatibility, national health insurance criteria, mechanism, and indications.
Pharmacological classification inquiries most frequently addressed antimicrobial agents (20%), and vancomycin was the top single drug.
Finally, 67% of calls were completed in 5 minutes.
Our results suggest that the systematic organization of issues into a searchable database would reduce inquiry durations and improve work efficiency.
Furthermore, the availability of various search tools and methods would quickly provide healthcare professionals with provision of drug information needed to improve patient medication safety.
American Psychological Association (APA)
Hou, Chi-Lien& Lu, Ying-Hao& Chien, Shun-Ching& Chen, Hsu-Hui& Chen, Chung-Yu. 2018. Questions Frequently Asked of Healthcare Professionals: A 2-Year Data Survey Conducted at a Medical Center. BioMed Research International،Vol. 2018, no. 2018, pp.1-7.
https://search.emarefa.net/detail/BIM-1126968
Modern Language Association (MLA)
Hou, Chi-Lien…[et al.]. Questions Frequently Asked of Healthcare Professionals: A 2-Year Data Survey Conducted at a Medical Center. BioMed Research International No. 2018 (2018), pp.1-7.
https://search.emarefa.net/detail/BIM-1126968
American Medical Association (AMA)
Hou, Chi-Lien& Lu, Ying-Hao& Chien, Shun-Ching& Chen, Hsu-Hui& Chen, Chung-Yu. Questions Frequently Asked of Healthcare Professionals: A 2-Year Data Survey Conducted at a Medical Center. BioMed Research International. 2018. Vol. 2018, no. 2018, pp.1-7.
https://search.emarefa.net/detail/BIM-1126968
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1126968