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Improvement in Quality Metrics Outcomes and Patient and Family Satisfaction in a Neurosciences Intensive Care Unit after Creation of a Dedicated Neurocritical Care Team
Joint Authors
Newey, C. R.
Sarpong, Yaw
Nattanmai, Premkumar
Schelp, Ginger
Bell, Robert
Premkumar, Keerthivaas
Stapleton, Erin
McCormick, Ashley
Source
Critical Care Research and Practice
Issue
Vol. 2017, Issue 2017 (31 Dec. 2017), pp.1-6, 6 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2017-10-08
Country of Publication
Egypt
No. of Pages
6
Main Subjects
Abstract EN
Introduction.
Dedicated neurointensivists have been shown to improve outcome measurements in the neurosciences intensive care unit (NSICU).
Quality outcome data in relation to patient and family satisfaction is lacking.
This study evaluated the impact of newly appointed neurointensivists and creation of a neurocritical care team on quality outcome measures including patient satisfaction in a NSICU.
Methods.
This is a retrospective study of data over 36 months from a 14-bed NSICU evaluating quality outcome measures and anonymous patient satisfaction questionnaires before and after neurointensivists appointment.
Results.
After appointment of neurointensivists, patient acuity of the NSICU increased by 33.4% while LOS decreased by 3.5%.
There was a decrease in neurosciences mortality (35.8%), catheter-associated urinary tract infection (50%), central line associated bloodstream infection (100%), and ventilator-associated pneumonia (50%).
During the same time, patient satisfaction increased by 28.3% on physicians/nurses consistency (p=0.025), by 69.5% in confidence/trust in physicians (p<0.0001), by 78.3% on physicians treated me with courtesy/respect (p<0.0001), and by 46.4% on physicians’ attentiveness (p<0.0001).
Ultimately, patients recommending the hospital to others increased by 67.5% (p<0.0001).
Conclusion.
Dedicated neurointensivists and the subsequent development of a neurocritical care team positively impacted quality outcome metrics, particularly significantly improving patient satisfaction.
American Psychological Association (APA)
Sarpong, Yaw& Nattanmai, Premkumar& Schelp, Ginger& Bell, Robert& Premkumar, Keerthivaas& Stapleton, Erin…[et al.]. 2017. Improvement in Quality Metrics Outcomes and Patient and Family Satisfaction in a Neurosciences Intensive Care Unit after Creation of a Dedicated Neurocritical Care Team. Critical Care Research and Practice،Vol. 2017, no. 2017, pp.1-6.
https://search.emarefa.net/detail/BIM-1139813
Modern Language Association (MLA)
Sarpong, Yaw…[et al.]. Improvement in Quality Metrics Outcomes and Patient and Family Satisfaction in a Neurosciences Intensive Care Unit after Creation of a Dedicated Neurocritical Care Team. Critical Care Research and Practice No. 2017 (2017), pp.1-6.
https://search.emarefa.net/detail/BIM-1139813
American Medical Association (AMA)
Sarpong, Yaw& Nattanmai, Premkumar& Schelp, Ginger& Bell, Robert& Premkumar, Keerthivaas& Stapleton, Erin…[et al.]. Improvement in Quality Metrics Outcomes and Patient and Family Satisfaction in a Neurosciences Intensive Care Unit after Creation of a Dedicated Neurocritical Care Team. Critical Care Research and Practice. 2017. Vol. 2017, no. 2017, pp.1-6.
https://search.emarefa.net/detail/BIM-1139813
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1139813