Assessing Customer Satisfaction of Urban Rail Transit Network in Tianjin Based on Intuitionistic Fuzzy Group Decision Model
Joint Authors
Sun, Hui
Wang, Yuning
Zhang, Zhe
Source
Discrete Dynamics in Nature and Society
Issue
Vol. 2018, Issue 2018 (31 Dec. 2018), pp.1-11, 11 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2018-12-02
Country of Publication
Egypt
No. of Pages
11
Main Subjects
Abstract EN
Urban rail transit has played an important role in big and crowded cities.
Providing services with high levels of customer satisfaction is essential in order to increase the sharing rate of urban rail transit and to reduce traffic congestion by shifting people away from private car use.
Therefore, it is of great significance to improve the customer satisfaction of urban rail transit.
This paper presents an intuitionistic fuzzy group decision model to evaluate the customer satisfaction of urban rail transit.
An evaluation indicator system including seven categories of indicators is established to measure passengers’ satisfaction.
The overall customer satisfaction level of the urban rail transit lines is obtained by the intuitionistic fuzzy entropy and intuitionistic fuzzy weighted average (IFWA) operator.
The intuitionistic fuzzy entropy is used to solve attribute weights and IFWA operator is used to solve the information aggregation.
Drawing on Tianjin urban rail transit lines as a case study, the detailed analyses were conducted to evaluate the overall customer satisfaction level of five urban rail transit lines and as such suggesting remedy strategies.
The results can help urban rail transit operation company to improve the service quality of urban rail transit.
American Psychological Association (APA)
Wang, Yuning& Zhang, Zhe& Sun, Hui. 2018. Assessing Customer Satisfaction of Urban Rail Transit Network in Tianjin Based on Intuitionistic Fuzzy Group Decision Model. Discrete Dynamics in Nature and Society،Vol. 2018, no. 2018, pp.1-11.
https://search.emarefa.net/detail/BIM-1152566
Modern Language Association (MLA)
Wang, Yuning…[et al.]. Assessing Customer Satisfaction of Urban Rail Transit Network in Tianjin Based on Intuitionistic Fuzzy Group Decision Model. Discrete Dynamics in Nature and Society No. 2018 (2018), pp.1-11.
https://search.emarefa.net/detail/BIM-1152566
American Medical Association (AMA)
Wang, Yuning& Zhang, Zhe& Sun, Hui. Assessing Customer Satisfaction of Urban Rail Transit Network in Tianjin Based on Intuitionistic Fuzzy Group Decision Model. Discrete Dynamics in Nature and Society. 2018. Vol. 2018, no. 2018, pp.1-11.
https://search.emarefa.net/detail/BIM-1152566
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1152566