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Feasibility of a Telemedicine Urgent Care Program to Address Patient Complaints on First Contact
Joint Authors
Lu, Amy D.
Junge, Myla
Garber, Jonathan
Abramson, Anna K.
Whooley, Mary A.
Smith, Janeen E.
Source
Emergency Medicine International
Issue
Vol. 2020, Issue 2020 (31 Dec. 2020), pp.1-4, 4 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2020-10-29
Country of Publication
Egypt
No. of Pages
4
Main Subjects
Abstract EN
Many health systems employ nurse telephone advice services to facilitate remote triage of patients to appropriate level of care.
However, the effectiveness of these programs to reduce ED and subsequent health care utilization remains to be demonstrated.
We describe a novel virtual urgent care program implemented within a Veterans Affairs (VA) health care system that interfaces with a nurse telephone advice line and leverages telemedicine tools to rapidly address and resolve nonemergent conditions.
During a 4-month pilot period, 104 unique patients received care through the program, and over 85% of patients achieved timely resolution for their urgent complaints on first contact with the health care system.
Demonstrating feasibility for such a program has potential implications for the optimization of remote triage and urgent care services to improve health care utilization and outcomes.
American Psychological Association (APA)
Lu, Amy D.& Junge, Myla& Garber, Jonathan& Abramson, Anna K.& Whooley, Mary A.& Smith, Janeen E.. 2020. Feasibility of a Telemedicine Urgent Care Program to Address Patient Complaints on First Contact. Emergency Medicine International،Vol. 2020, no. 2020, pp.1-4.
https://search.emarefa.net/detail/BIM-1159167
Modern Language Association (MLA)
Lu, Amy D.…[et al.]. Feasibility of a Telemedicine Urgent Care Program to Address Patient Complaints on First Contact. Emergency Medicine International No. 2020 (2020), pp.1-4.
https://search.emarefa.net/detail/BIM-1159167
American Medical Association (AMA)
Lu, Amy D.& Junge, Myla& Garber, Jonathan& Abramson, Anna K.& Whooley, Mary A.& Smith, Janeen E.. Feasibility of a Telemedicine Urgent Care Program to Address Patient Complaints on First Contact. Emergency Medicine International. 2020. Vol. 2020, no. 2020, pp.1-4.
https://search.emarefa.net/detail/BIM-1159167
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1159167