قياس الأداء في مؤسسات التعليم العالى من منظور أصحاب المصلحة بالتطبيق على كلية التكنولوجيا و التنمية بجامعة الزقازيق : دراسة حالة

Abstract EN

Stakeholders and management accounting have strong links, especially regarding performance reporting which has central role in higher education institutes as it is the way to prove their value.

The current research focused on the role of stakeholders in achieving and measuring the performance of higher education institutions, including identifying the relevant stakeholders, their requirements and capabilities by providing a performance measurement model for these institutions that integrates balanced performance card with stakeholders to achieve quality and sustainability of higher education Institutions.

The researcher adopted the case study as an appropriate means to investigate and understand the dynamic processes in the higher educat-ion institutions through conducting semistructured interviews with the former and current leaders (34 individuals) of faculty of Technology and Development which is one of Zagazig University colleges.

Data that extracted from the interviews were fatherly analysed using the ap-propriate statistical method.

The study concluded that faculty of Technology and Development, which is working on its progress through its new list, is concerned with measuring its performance and can achieve this using the current mode which rely on the stakeholders starting from identifying their needs to formulate the strategic objectives, accomplishing the processes by their participation, and as compared to their capabilities, which means better value for the faculty and thus achieve the stakeholders satisfaction.