The Next Frontier in Communication and the ECLIPPSE Study: Bridging the Linguistic Divide in Secure Messaging
Joint Authors
Schillinger, Dean
McNamara, Danielle
Crossley, Scott
Moffet, Howard H.
Sarkar, Urmimala
Duran, Nicholas
Allen, Jill
Liu, Jennifer
Oryn, Danielle
Ratanawongsa, Neda
Karter, Andrew J.
Lyles, Courtney Rees
Source
Issue
Vol. 2017, Issue 2017 (31 Dec. 2017), pp.1-9, 9 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2017-02-07
Country of Publication
Egypt
No. of Pages
9
Main Subjects
Abstract EN
Health systems are heavily promoting patient portals.
However, limited health literacy (HL) can restrict online communication via secure messaging (SM) because patients’ literacy skills must be sufficient to convey and comprehend content while clinicians must encourage and elicit communication from patients and match patients’ literacy level.
This paper describes the Employing Computational Linguistics to Improve Patient-Provider Secure Email (ECLIPPSE) study, an interdisciplinary effort bringing together scientists in communication, computational linguistics, and health services to employ computational linguistic methods to (1) create a novel Linguistic Complexity Profile (LCP) to characterize communications of patients and clinicians and demonstrate its validity and (2) examine whether providers accommodate communication needs of patients with limited HL by tailoring their SM responses.
We will study >5 million SMs generated by >150,000 ethnically diverse type 2 diabetes patients and >9000 clinicians from two settings: an integrated delivery system and a public (safety net) system.
Finally, we will then create an LCP-based automated aid that delivers real-time feedback to clinicians to reduce the linguistic complexity of their SMs.
This research will support health systems’ journeys to become health literate healthcare organizations and reduce HL-related disparities in diabetes care.
American Psychological Association (APA)
Schillinger, Dean& McNamara, Danielle& Crossley, Scott& Lyles, Courtney Rees& Moffet, Howard H.& Sarkar, Urmimala…[et al.]. 2017. The Next Frontier in Communication and the ECLIPPSE Study: Bridging the Linguistic Divide in Secure Messaging. Journal of Diabetes Research،Vol. 2017, no. 2017, pp.1-9.
https://search.emarefa.net/detail/BIM-1173753
Modern Language Association (MLA)
Schillinger, Dean…[et al.]. The Next Frontier in Communication and the ECLIPPSE Study: Bridging the Linguistic Divide in Secure Messaging. Journal of Diabetes Research No. 2017 (2017), pp.1-9.
https://search.emarefa.net/detail/BIM-1173753
American Medical Association (AMA)
Schillinger, Dean& McNamara, Danielle& Crossley, Scott& Lyles, Courtney Rees& Moffet, Howard H.& Sarkar, Urmimala…[et al.]. The Next Frontier in Communication and the ECLIPPSE Study: Bridging the Linguistic Divide in Secure Messaging. Journal of Diabetes Research. 2017. Vol. 2017, no. 2017, pp.1-9.
https://search.emarefa.net/detail/BIM-1173753
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1173753