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Strategic Improvement for Quality and Satisfaction of Hospital Information Systems
Joint Authors
Kuo, Kuang-Ming
Liu, Chung-Feng
Talley, Paul C.
Pan, Su-Ya
Source
Journal of Healthcare Engineering
Issue
Vol. 2018, Issue 2018 (31 Dec. 2018), pp.1-14, 14 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2018-09-12
Country of Publication
Egypt
No. of Pages
14
Main Subjects
Abstract EN
The purpose of our study aimed to identify attributes capable of improving physicians’ satisfaction levels with the use of a hospital information system (HIS).
A model inclusive of system quality, information quality, and service quality related to an HIS is used to form antecedents of user satisfaction.
Survey methodology was used to collect an attributive set representing the system quality, information quality, and service quality made available from 150 physicians at a large health-care system in southern Taiwan.
Responses were segmented into low and high satisfaction and analyzed with partial least squares and importance-performance analysis.
The results reveal that system quality, information quality, and service quality may be used to significantly predict physicians’ satisfaction.
Two system quality attributes (reliability and response time) were identified as the highest priorities for intervention by low- and high-satisfaction users.
Low-satisfaction users further expect improvement of the HIS service quality to take place.
The subject health-care system should produce coping interventions for those high priorities to enhance the satisfaction of physicians.
American Psychological Association (APA)
Kuo, Kuang-Ming& Liu, Chung-Feng& Talley, Paul C.& Pan, Su-Ya. 2018. Strategic Improvement for Quality and Satisfaction of Hospital Information Systems. Journal of Healthcare Engineering،Vol. 2018, no. 2018, pp.1-14.
https://search.emarefa.net/detail/BIM-1187186
Modern Language Association (MLA)
Kuo, Kuang-Ming…[et al.]. Strategic Improvement for Quality and Satisfaction of Hospital Information Systems. Journal of Healthcare Engineering No. 2018 (2018), pp.1-14.
https://search.emarefa.net/detail/BIM-1187186
American Medical Association (AMA)
Kuo, Kuang-Ming& Liu, Chung-Feng& Talley, Paul C.& Pan, Su-Ya. Strategic Improvement for Quality and Satisfaction of Hospital Information Systems. Journal of Healthcare Engineering. 2018. Vol. 2018, no. 2018, pp.1-14.
https://search.emarefa.net/detail/BIM-1187186
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1187186