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Analyzing and Dealing with the Distortions in Customer Requirements Transmission Process of QFD
Joint Authors
Source
Mathematical Problems in Engineering
Issue
Vol. 2018, Issue 2018 (31 Dec. 2018), pp.1-11, 11 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2018-08-12
Country of Publication
Egypt
No. of Pages
11
Main Subjects
Abstract EN
Quality Function Deployment (QFD) is a quality management tool that transmits customer requirements into product design or innovation process to improve products’ customer satisfaction.
For the first time, this paper points out the distortions of customer requirements existing in the transmission process of QFD that are caused by the methods for calculating the importance degree of output information.
The distortions lead to the designed or innovated product meeting less important customer requirements, without meeting more important customer requirements, so products’ customer satisfactions are decreased.
In order to avoid the distortions, a new method for calculating the importance degree of output information is proposed and an example is illustrated to demonstrate the effectiveness and superiority of the new method.
American Psychological Association (APA)
Geng, Lisha& Geng, Lixiao. 2018. Analyzing and Dealing with the Distortions in Customer Requirements Transmission Process of QFD. Mathematical Problems in Engineering،Vol. 2018, no. 2018, pp.1-11.
https://search.emarefa.net/detail/BIM-1207544
Modern Language Association (MLA)
Geng, Lisha& Geng, Lixiao. Analyzing and Dealing with the Distortions in Customer Requirements Transmission Process of QFD. Mathematical Problems in Engineering No. 2018 (2018), pp.1-11.
https://search.emarefa.net/detail/BIM-1207544
American Medical Association (AMA)
Geng, Lisha& Geng, Lixiao. Analyzing and Dealing with the Distortions in Customer Requirements Transmission Process of QFD. Mathematical Problems in Engineering. 2018. Vol. 2018, no. 2018, pp.1-11.
https://search.emarefa.net/detail/BIM-1207544
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1207544