Étude de la satisfaction et de la sensibilisation du consommateur Algérien envers l'offre bancaire Islamique
Other Title(s)
Study of satisfaction and awareness of the Algerian consumer towards Islamic banking offer
Joint Authors
Laradi Alyush, Bahiyah
Damun, Khulud
Source
Journal of Financial, Accounting and Managerial Studies
Issue
Vol. 8, Issue 1 (s) (31 Mar. 2021), pp.828-843, 16 p.
Publisher
Université Larbi Ben M'hidi Oum El Bouaghi Laboratoire COFIFAS
Publication Date
2021-03-31
Country of Publication
Algeria
No. of Pages
16
Main Subjects
Topics
Abstract EN
The study of consumer satisfaction with Islamic banks has attracted the attention of a large number of researchers.
Following a literature review, this research presents the main results of the work carried out in this field, our study analyzes the satisfaction of the Algerian customer and their level of awareness of the Islamic banking offer and the financial formulas applied.
A sample of 480 Algerian respondents was selected.
Respondents expressed satisfaction with some services and dissatisfaction with a few.
And they indicate that they do not know most of the Islamic financial formulas applied.
Abstract FRE
L'étude de la satisfaction des consommateurs à l'égard des banques islamiques a retenu l'attention d'un nombre important de chercheurs.
À l'issue d'une revue de la littérature, cette recherche fait état des principaux résultats des travaux réalisés dans ce domaine, notre étude sert à analyser la satisfaction du client algérien et son niveau de sensibilisation à l'égard de l'offre bancaire islamique et les formules financières appliquées.
Un échantillon de 480 répondants algériens a été sélectionné.
Les répondants ont exprimé leur satisfaction à l'égard de certains services et leur mécontentement à l'égard de quelques-uns.
Et ils indiquent qu'ils ne connaissent pas la plupart des formules financières islamiques appliquées.
The study of consumer satisfaction with Islamic banks has attracted the attention of a large number of researchers.
Following a literature review, this research presents the main results of the work carried out in this field, our study analyzes the satisfaction of the Algerian customer and their level of awareness of the Islamic banking offer and the financial formulas applied.
A sample of 480 Algerian respondents was selected.
Respondents expressed satisfaction with some services and dissatisfaction with a few.
And they indicate that they do not know most of the Islamic financial formulas applied.
American Psychological Association (APA)
Damun, Khulud& Laradi Alyush, Bahiyah. 2021. Étude de la satisfaction et de la sensibilisation du consommateur Algérien envers l'offre bancaire Islamique. Journal of Financial, Accounting and Managerial Studies،Vol. 8, no. 1 (s), pp.828-843.
https://search.emarefa.net/detail/BIM-1225223
Modern Language Association (MLA)
Damun, Khulud& Laradi Alyush, Bahiyah. Étude de la satisfaction et de la sensibilisation du consommateur Algérien envers l'offre bancaire Islamique. Journal of Financial, Accounting and Managerial Studies Vol. 8, no. 1 (Special issue) (Mar. 2021), pp.828-843.
https://search.emarefa.net/detail/BIM-1225223
American Medical Association (AMA)
Damun, Khulud& Laradi Alyush, Bahiyah. Étude de la satisfaction et de la sensibilisation du consommateur Algérien envers l'offre bancaire Islamique. Journal of Financial, Accounting and Managerial Studies. 2021. Vol. 8, no. 1 (s), pp.828-843.
https://search.emarefa.net/detail/BIM-1225223
Data Type
Journal Articles
Language
French
Notes
Includes bibliographical references : p. 842-843
Record ID
BIM-1225223