Organizational conflict and job burnout of Egyptian hotels employees

Abstract EN

The human element in hotels is a key determinant of its success or the opposite, so the hotel management should work to good managing of the organizational conflict in order to reduce job burnout of employee and increase his satisfaction and engagement of work and the resulting increase in its quantity and quality.

The study aimed to identify the level of organizational conflict in Egyptian hotels and the degree of job burnout for its employees, and determine the nature of the relationship that links the organizational conflict and job burnout of employees and influence between them.

The study found a direct, relationship and a strong influence between organizational conflict and job burnout for Egyptian hotel employees.

The study recommended that the management of the hotel should continuously reconsidered the salaries and incentives systems, evaluate performance on periodic, distribution of tasks among employees on the basis of job redesign and including it conforms to the specifications of the individual and the work.