أثر بيئة خدمة المطاعم في تعزيز رضا الزبائن : دراسة حالة المطاعم (النوادي)‎ الموجودة في المركز الجامعي تيبازة

Abstract EN

The study aimed to measure the impact of the restaurant service environment in enhancing customers satisfaction in the restaurants (Clubs) in the University Center Tipaza, to achieve the objective of the study was to design an E-questionnaire and publish it through the Facebook pages in which students are followed.

The study found a set of findings that there is a positive impact of the factors of the restaurant service environment individually in enhancing customer satisfaction, the results also showed a statistically significant effect at a positive level of 0.

05≥ α of the combined restaurant environment factors in enhancing customer satisfaction at restaurants located in the University Center of Tipaza.