جودة الخدمات الإرشادية المقدمة لذوي الإعاقة العقلية في المرحلة الإبتدائية من وجهة نظر المعلمين و المديرين : دراسة تقويمية

Abstract EN

The purpose of this research is to know the quality of the guiding services introduced to people with minor mental disabilities in Hail city from the opinions of female and male teachers and managers.

The sample of the study consisted of (112) female and male teachers and (27) female and male managers from the educational programs in primary schools in Hail region.

The sample of the study was selected by random stratified method.

the researcher used the descriptive method for applying service quality on people with minor mental disability from research sample .

After statistical treatment, the researched reached to that the total mathematical average for guiding service quality of primary school students with minor mental disability in Hail region is ( 3.73 ) according to standard deviation ( 2.07 ) that is high degree.

The sequences of factors are the educational environment, family participation, student records, self assessment, teaching methods, behavior modification, syllabus, and evaluation methods.

The results indicated a statistically significant differences at the level of significance (α = 0.05 ) for all dimensions and areas of society according to gender variable.

the differences were for females, with the exception of self assessment where results indicated no differences between males and females in their responses to the words of this dimension.

Also, there were no statistical differences between the average of responses by the sample of the research in all dimensions and the dimensions together according to a variables of (education, job , years of experience).

There were no statistical differences between the average of responses of research sample in all dimensions and the all dimensions together with the responses of female and male teachers, and the managers from two genders.