Using and learning english by administrative staff for communication purposes

Abstract EN

This study aims to examine using and learning English by administrative staff.

Questionnaire and interview were employed to examine the ability of 10 administrative staff in using and learning English for communication purposes in School of Business Management at UUM.

The data analysis reflected the linguistic diversity depending on the communicative needs across university workplaces.

The administrative staff practiced various strategies to exploit the effectiveness of learning and using English for communication.

They exploited the opportunities of learning for using English for communication purposes.

Thus, the suggestions of this study are that the disciplinary knowledge about using and learning English to the communication needs of English for Specific Purposes (ESP) research and other areas widens the English as an International Language (EIL) paradigmatic scope for research and pedagogy to import ESP courses in the future should be regarded simply for learners with related needs and backgrounds.

The aim of this case study was not to overgeneralize the results to a broader population, but instead to narrowly assess the impact of English learning on a certain group of learners with the present EIL and ESP literature.