تأثير إدارة الخطر وفق المواصفة (ISO 31000 : 2009)‎ على قرارات عمليات الخدمة

Abstract EN

(ISO31000: 2009) Specification presents certain considerations related to the procedures to treat risks.

Hence it provides a future view to the organization take into consideration all the unsured cases that faces managers in making decisions.

This makes the standard supportive to organizations in restricting the unsured.

cases in decision making, specially those related to service operations.

The significance of this study is in testing the relationship and effect between risk management according to (ISO31000: 2009) Specification and service operation decisions in the searched organization, for the sake of progress in the performance level of the organization.

Then the research comes with logical results that serve and reinforce its reputation.

The practical side of the study is applied in dora electricity station rasheed gas which is chosen as a field of study as a result of many risks surrounded its activities and operation decisions in the field of providing electric power.

The researcher designed a hypothetical sketch of the study that represent the nature of effect and bounding relationship between the study of the two variables, and to get the data and information of it.

It is depended on the checklist in collecting the data and information of the directing specification (ISO31000: 2009) and service operation decisioes.

Further field visits, personal interviews and depending on registers and documents related in relation to study as assisting tools in collecting data.

Many statistical means are used in analyzing data represented by the weighting mean and percentage to compatiblity to diagnose the gap in applying and documenting the terms of (ISO31000: 2009) and service operation decisions.

It is also used simple decline factor restriction factor and (t) test and (F) test as well to test connection hypothesis, its effect and spirits between the study variables.

The study reached various results (there is no policy in the station, no special target of risk management, making decisions in service operations suffers of weakness in some of its sides, and a strong spiritual connection relationship emerges and essential effect of risk management operation according to searched specification on service operation decisions).