أثر تقويم مفهوم و ثقافة الجودة و الاعتماد لدى العاملين بالقطاع الصحي بالسودان : دراسة حالة مستشفي ابن سيناء التخصصي و هيلث كير التخصصي

Abstract EN

This study explores the concept and culture of quality, and healthcare accreditation among the employees in the healthcare sector by focusing on their perceived amount of knowledge regarding those domains, and how that knowledge reflects on their performance, examining at the same time their own assessment to the overall satisfaction achieved.

The study also aimed to identify to which degree customer satisfaction considered as performance evaluating tool.

By measuring research community attitudes through the designed questionnaire in Ibn Sina Specialized Hospital, and Healthcare Specialized Hospital via five hypotheses where the following findings concluded: Respondents were not sure about their knowledge of quality and healthcare accreditation concepts and culture.

Participants do have the commitment to quality and accreditation standards, but they lack adequate training and knowledge.

Knowledge of the respondents reflects on their performance.

Respondents were not sure about their customer satisfaction level.satisfaction is not a performance evaluation tool for the respondents.

Data collected from (205) respondents out of (341).

Based on the results of the study the researcher presented a number of recommendations including: It is crucial that well-designed, continuous training programs, with clear cognitive objectives, be in place.

Necessity of the dissemination and communication of customer-focused culture among healthcare staff members.