تقييم جودة الخدمات النفسية المقدمة في العيادات الافتراضية لخفض الاضطرابات النفسية من وجهة نظر المستفيدين أثناء جائحة فيروس كورونا المستجد

Abstract EN

The study aims to Evaluate the quality of psychological services offered by virtual clinics to reduce mental disorders from the perspective of beneficiaries during the new Covid-19 pandemic.

Sample of the study included (70) virtual clinics visitors.

The researcher adopted the modified symptom list scale SCL-90 prepared by Leonard R.

Derogatis, Ronald S.

Lipman & Lino Covi ( 1990 ), translated and modified by Abdul Raqeeb Al-Beheiri (2005).

The researcher also prepared two measures for the study: the first is a measure meant to assess the beneficiaries 'satisfaction of psychological services offered by the virtual clinic, while the second measure is intended to evaluate the beneficiaries' tendencies towards the psychological services offered by the virtual clinics during the new Covid-19 pandemic.

The researcher used the descriptive analytical approach.

Study findings have revealed the efficiency of psychological services remotely offered through the virtual clinics during the new Covid-19 pandemic in treating mental disorders.

Moreover, findings of the study showed high values of the arithmetic averages of the responses of the beneficiaries of the study sample regarding their satisfaction with dimensions of psychological services offered to them in virtual clinics during the new Covid-19 pandemic, which have proved complete satisfaction achievement of beneficiaries requested psychological services offered by virtual clinics.

Finally, the findings have showed that there are differences between the pre and post measurements of the scale of the beneficiaries' tendencies towards the psychological services offered by virtual clinics in favor of the post measurement indicating the positive attitude towards the psychological services offered by the virtual clinics during the new Covid-19 pandemic