The compatibility of professional practices in Algerian banks with the standards of total quality management

Abstract EN

Today, the challenge is not so much to create new products, or to increase a relative market share, but rather how to do it, reflecting a specific culture, while achieving the objectives and the desired profitability thanks to a very effective and efficient quality management.

The objective of this research, statute on the compatibility and compliance of professional practices in the Algerian banking sector with TQM standards.

Our study begins with a theoretical review on the evolution of the subject and its roots, the definition of TQM and its specificity in the banking sector, to expand thereafter on its foundations and principles.

To this end, we proceeded by a quantitative study of a sample of 33 bankers responding to a questionnaire of 28 items divided by six axes, the data of which are processed by SPSS.

and the results obtained confirmed the existence of this relationship.

compatibility and conformity between the two practices.