The impact of enterprise resources planning (ERP)‎ on knowledge sharing : case study on the national insurance institution Saa-Ouargla

Abstract EN

The aim of the study is identify the impact of using ERP on the level of knowledge sharing.

This study addressed the impact of each of the system's application requirements, namely the support of senior administration, system compatibility with business processes, efficiency of the IT department, system supplier support and process re-engineering at the knowledge-sharing level through a field study at the National Insurance institution - Ouargla.

In this study, we relied on the descriptive approach corresponding to the theoretical aspect of the study and used the questionnaire as a tool for data collection.

The questionnaire was distributed to a random sample of 65 employees at all administrative levels of the National Insurance Institute, relying on the SPSS program through using statistical tools and methods, including arithmetic mean, standard deviation, correlation coefficient, simple linear regression analysis, and both the single and binary variance.

After analyzing, discussing and interpreting Spss's findings, the study concluded, among other things, that there is an average level between ERP and knowledge sharing, i.

e.

, it moderately helps to raise the level of information sharing and coordination between services.

However, this system has been very successful due to its good use and this has made the institution competitive and sustainable.