The impact of the absence of blue-collar workers on the hospitality business : a case study on Marsa Allam, red sea resorts

Abstract EN

Blue Collar Technicians play a vital role in the success of any Hospitality Business, in other words, it plays the role of the hidden soldier.

This segment of hospitality workers was severely affected by the successive crises during the recent years.

Unfortunately, the recent crises led to many sharp fluctuations in the volume of business which obliged many workers to leave their job in the hospitality sector to other irrelevant jobs, that is not related to this important sector.

This study sheds the light on the problem of labor random layoffs from the hospitality properties due to successive crisis and fluctuations of business in recent years and its effect on an important employee segment which is Blue Collar/hospitality technician and monitor its effect on the immigration to other working sectors.

Design/methodology/approach–the data were collected via a semi-structured questionnaire addressed to experts in tourism and hospitality fields and another questionnaire addressed to a sample of Blue Collar/technician in the hospitality sector.

Research limitations/implications– The research focused on five and four-star resorts in Marsa Allam Red Sea area.