دور الإصلاحات المصرفية في تحديث الخدمات المصرفية : دراسة حالة بنك القرض الشعبي الجزائري CPA في الفترة (2000-2020)‎

Abstract EN

Financial institutions and banks form part of the economic fabric as a whole, affected by it and affect it, and thus it is not in the richness of what the global economy knows in terms of transformations produced by various data, the most prominent of which are technological developments that mainly affected banking services, which led to modernization to keep pace with the times, and therefore the importance of The bank in relation to the individual with the quality of services it provides, as banks have moved from providing traditional services limited to deposit and lending to penetrate various fields in the provision of their banking services.

The study aimed to highlight the level of banking reforms applied in the Popular Loan Bank of Algeria in Biskra from the point of view of its customers and the extent to which the dimensions of banking conventions contribute to the modernization of the banking service at CPA Bank Biskra, by getting acquainted with the opinions of the clients of the Popular Loan Bank of Algeria to Biskra about the modernization of banking services at the bank, and the questionnaire was used as a study tool.

The study found a set of results, the most important of which is that there is a statistically significant contribution to the continuity of modernizing banking services from the point of view of the clients of the Algerian Popular Loan Bank in Biskra.