المسؤولية الاجتماعية ودورها في تحقيق رضا الزبائن في ظل جائحة كوفيد-19 : دراسة ميدانية لعينة من زبائن شركة موبيليس مدينة البليدة

Abstract EN

This study aims to find out the extent of the social responsibility contribution to achieving the satisfaction of Mobilis customers in the city of Blida during the Covid-19 pandemic, by distributing questionnaires to a sample of customers.

It was found that there is a positive role and impact of social responsibility in achieving customer satisfaction, and a high level of social responsibility for the company and a medium level of customer satisfaction have been recorded.