دور تدخل تكنولوجيا المعلومات في إعادة هندسة العمليات الإدارية على كفاءة العمليات في البنوك السودانية : دراسة حالة البنوك العاملة في ولاية الجزيرة

Abstract EN

The aim of the study is to know the availability of the possibilities of information technology applications and their role in Re-engineering Business Processes (RBP) in Sudanese banks.

The research problem is what is the role of information technology intervention in (RBP) in the efficiency of banking operations in Sudanese banks, where as, (RBP) enable to achieve radical and great improvement in critical performance measures (cost, quality, speed and service), The researcher used the descriptive analytical method, and a questionnaire was designed from 30 elements distributed to a sample of banks working in Gezira state.

The most important results are: the availability of information technology applications; Decision support systems, expert systems, databases, and telecommunication networks in banking operations.

There are also statistically significant differences between the information technology intervention in (RBP) and the efficiency of banking operations in Sudanese banks.

The most important recommendations are the necessity to provide databases, networks, e-mail and the necessity of providing training for workers in dealing with information from anywhere they are.