الخدمة الجامعية بالجزائر بين نوع التنظيم المعتمد و تحديات تقديمها

Abstract EN

The university-student-service sector in Algeria, an important part of the broader sector of higher education, offers a variety of services (shelter, catering, transport, cultural activities and allowances) to students who, in contrast to the other social groups receiving social services (such as sanitary and administrative), are known for their constant physical and intellectual activity, and their importance to all the state's institutions.

In this context, field studies seem to be necessary in order to establish the facts regarding the university-student-service quality.

Thus, this paper discusses the issue of the student service in Algeria by looking into the relationship between the current organisation and the difficulties of offering that service in the manner that satisfies its receivers.

This paper is the result of the repeated protests against the low-quality service (especially shelter, catering and transport) that students receive.

To help achieve valid research results, the researcher takes use of his own experience as a student-service-sector employee for over twenty one years as well as his field-study Magister's thesis in the same sector.

The study follows a descriptive methodology since it seeks to investigate the organisational structure and functions of the aforementioned sector.

The study has shown that the current organisation has failed to achieve the target objectives, and recommends that the sector restructuring is reviewed in order to offer quality service.