Applying outsourcing in Egyptian hotels : a field study on a sample of five star in hotels Sharm el-sheikh city

Abstract EN

This study aims to explore the extent of applying outsourcing in a sample of Sharm El-Sheikh hotels and identify the benefits and barriers of applying outsourcing in Egyptian hotel market.

In order to achieve these objectives, a questionnaire form was developed and directed to a random sample of divisions' and department managers in a five star hotels.

A total of 420 questionnaires were distributed among them; only 391 forms (93.1% ) were valid.

The obtained results indicated that the majority of hotels (68.7% ) were outsource their activities partially for reducing the need of capital which spent on non-core activities as the main reason (mean= 4.58).

Hotels faced difficulty in monitoring vendors and controlling over the activities which outsourced as the main barriers of applying outsourcing (mean= 4.70).

Hotel policies and its culture ranked as the main factors affecting on outsourcing decision taking (mean= 4.77).

Based upon the findings, some recommendations were suggested and directed to both of hotel managers and suppliers.