Critical success factors for the effective implementation of EFQM model : evidence from the Jordanian winning companies of King Abdullah II award for excellence for private sector

Other Title(s)

عوامل النجاح الحاسمة للتنفيذ الفعال لنموذج (EFQM)‎ : دليل من الشركات الأردنية الحاصلة على جائزة الملك عبد الله الثاني للتميز للقطاع الخاص

Dissertant

al-Adayilah, Balqis Ayid Awdah

Thesis advisor

Abu Zayd, Ahmad Nasir Ahmad

University

Mutah University

Faculty

Faculty of Business

Department

Department of Business Administration

University Country

Jordan

Degree

Master

Degree Date

2021

English Abstract

The primary purpose of this study was to explore the impact of critical success factors that includes (leadership - top management commitment, work environment, communication, performance appraisal, supplier quality management, total employee involvement, and education and training), on the effective implementation of the European Foundation for quality management model (EFQM) at the Jordanian winning companies of King Abdullah II Award for Excellence for Private Sector, which amount (21) company.

Data were collected from (149) employees working in the target companies.

In order to achieve the study objectives, the researcher developed an electronic questionnaire consisting of (47) paragraph to collect the required data from study sample.

For analyzing data and testing hypotheses a Statistical Package for the Social Sciences (SPSS) version 25 was used, to generate descriptive statistics and conducting a regression analysis.

Results of hypotheses testing showed that all dimensions of critical success factors positively influence effective implementation of EFQM model.

The findings of this study, therefore, help companies to enhance effective implementation of EFQM model by increasing adopting critical success factors.

Based on these results the study recommending that the companies should focus largely on their customer orientation, managing their supplier‘s quality, obtain top management support, and involve their employees in its total quality efforts, in order to achieve superior business performance, increase their competitiveness, and differentiate itself from its competitors.

Also the study recommending that conducting more future research and studies on the relationship between critical success factors and the implementation of EFQM model in the different contexts.

Main Subjects

Business Administration

No. of Pages

73

Table of Contents

Table of contents.

Abstract.

Abstract in Arabic.

Chapter One : Theoretical background.

Chapter Two : Theoretical framework-literature review.

Chapter Three : Research methodology and design.

Chapter Four : Data analysis.

References.

American Psychological Association (APA)

al-Adayilah, Balqis Ayid Awdah. (2021). Critical success factors for the effective implementation of EFQM model : evidence from the Jordanian winning companies of King Abdullah II award for excellence for private sector. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-1332225

Modern Language Association (MLA)

al-Adayilah, Balqis Ayid Awdah. Critical success factors for the effective implementation of EFQM model : evidence from the Jordanian winning companies of King Abdullah II award for excellence for private sector. (Master's theses Theses and Dissertations Master). Mutah University. (2021).
https://search.emarefa.net/detail/BIM-1332225

American Medical Association (AMA)

al-Adayilah, Balqis Ayid Awdah. (2021). Critical success factors for the effective implementation of EFQM model : evidence from the Jordanian winning companies of King Abdullah II award for excellence for private sector. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-1332225

Language

English

Data Type

Arab Theses

Record ID

BIM-1332225