The relationship between business process management and organizational performance : an applied study on telecom Egypt

Abstract EN

Organizations are continually under competitive pressures and forced to re-evaluate their business models and underlying business processes.

Business processes represent a core of the functioning of an organization because the company primarily consists of processes, not products or services.

In other words, managing a business means managing its processes.

Despite their importance, the business processes have been neglected for a long time in managerial studies mainly due to the fact that departments in companies are structured in a functional or product oriented way.

The Business Process design and development of an organization must be taken into consideration as it amount for the effectiveness to enhance organizations' overall business performance.