Patient satisfaction towards health services

Abstract EN

Background : patient satisfaction is one of the major outcomes used in many countries to assess the quality of healthcare.

aAim of the study: to assess the patient satisfaction towards health services in al-Qaim city and its suburbs.

Methodology : the researchers formulated a questionnaire, write them down in google form application and then questionnaires were reviewed by two experts.

after that the link was sent disseminated to people residing at al-Qaim city.

two weeks later the researchers stopped looking for responses and spreadsheet was sent for statistical analysis.

results: the overall findings of this study revealed that 75% of respondents were unsatisfied with healthcare services.

Conclusion : looking for patients’ satisfaction is of paramount importance in the process of improving the quality of health services.

plans have to be put to improve quality care through improving patient satisfaction.

Recommendations : health policymakers should adopt a multidisciplinary approach in order to increase the clients’ satisfaction rate.