أثر ممارسات إدارة الموارد البشرية في تحقيق سلوك المواطنة التنظيمية : دراسة تطبيقية على سلطة منطقة العقبة الاقتصادية الخاصة

Abstract EN

The study aimed to measure the impact of human resources management practices in achieving organizational citizenship behavior in the Aqaba Special Economic Zone Authority.

The study was based on the descriptive analytical approach and was analyzed by SPSS.

Several statistical methods were used to suit the objectives of the study, including Path Analysis, One Sample T-test, and Cronbach Alpha.

The study population consisted of all (232) supervisory staff in Aqaba Special Economic Zone Authority.

The sampling unit consisted of all supervisory staff.

The questionnaire was distributed in a comprehensive survey method.

Where all the questionnaires were retrieved and after the examination it was found that (4) questionnaires are not valid for statistical analysis, and (228) questionnaires were analyzed by (98.3%).

The study reached a number of results, the most important of which were: The presence of a statistically significant impact at the level of significance (α = 0.05) of human resources management practices with the following dimensions (recruitment, training, motivation, performance evaluation) in achieving organizational citizenship behavior dimensions (altruism, civility, Sportsmanship, consciousness of conscience) in the Aqaba Special Economic Zone Authority.

The results of the study showed that there is a statistically significant effect at the level (α = 0.05) of human resources management practices dimensions (employment, training, motivation, performance evaluation) in achieving altruism in the Aqaba Special Economic Zone Authority.

It recommended increasing the continuity and adoption of the latest applications to maintain the advanced level of management interest in human resources management practices, and adopt methods and strategies aimed at its success and activation, and the need to attract human resources with experience and efficiency, and the nomination of sufficient numbers of candidates for vacancies.