The effect of managing by intelligences on the crisis management effectiveness in light of the corona pandemic : a case study of a group of hotels

Abstract EN

This study aims to investigate the impact of managing by intelligences dimensions on the effectiveness of the corona pandemic crisis management in the hotels' industry through a survey distributed to 124 employees from 4 hotels : the Marriott hotel, Protea hotel, al Rafia` hotel and al Hussein hotel.

the results found that the effectiveness of the corona pandemic crisis management and the availability of the managing by intelligences dimensions in the hotels under study is high, in addition to a positive correlation and influence relationship between the two variables, moreover, the results indicates that the competitive intelligence primarily affect the effectiveness of the corona pandemic crisis management.