دور التماثل التنظيمي كمتغير وسيط في العلاقة بين القيادة الخادمة و سلوك المواطنة التنظيمية : دراسة تطبيقية في كلية الإدارة و الاقتصاد-جامعة البصرة

Abstract EN

The aim of the research is to test the mediating role of organizational symmetry in the relationship between servant leadership and organizational citizenship behaviors of workers at the College of Business and Economics at the University of Basra, The study relied on the descriptive analytical approach and the questionnaire tool to collect the necessary primary data from the research sample that consisted of (143) individuals in the college, they were selected by the random sampling method, and the questionnaire was analyzed and the hypotheses of the study were tested by the Statistical Package Program (SPSS) and additional software packages "macro process procedure for SPSS" (version 3.4.1) prepared by (Andrew F Hayas, 2013) The research reached a set of conclusions, the most prominent of which were: the administrative leadership in the college practices servant leadership style with a high degree of relative weight (76.21%), there is a high degree of organizational symmetry among college employees with a relative weight (84.17%).

Availability of a very high level of organizational citizenship behaviors among college employees with a relative weight (88.10%).

The organizational symmetry variable completely mediates the relationship between servent leadership and organizational citizenship behaviors.

One of the most important recommendations that came out of the research is to work more towards employing the effect of the mediating variable "organizational symmetry" in enhancing the positive relationship between servant leadership and organizational citizenship behaviors of the college’s staff, in a way that contributes to effective application of the college’s vision and strategic goals, and improving levels of individual and organizational performance.