أثر تطبيق الإدارة الإلكترونية للموارد البشرية على جودة الخدمة العمومية : دراسة ميدانية بمصلحة البيومتري لمجموعة من البلديات

Abstract EN

This research paper seeks to show the impact of electronic management of human resources on the quality of public service in-the biometric department-for the municipalities of (M'sila, Bousaada, Hassi Bahbah, Djelfa).

through a field study using the questionnaire that was distributed to all members of the biometric services, numbering 103 individuals, from which we retrieved 93 a valid questionnaire for unloading and analysis, and after data collection and analysis using appropriate statistical methods, where it was concluded that the electronic management of human resources in its various dimensions all are achieved at medium levels, while the quality of public service is high.

in addition, there is a statistically significant impact on the various dimensions of the public service in the department.

the paper concludes with sets of recommendations t-biometric department-the need to pay attention to electronic management of human resources in order to improve the quality of Public service in municipalities.