مدى تطبيق إدارة الجودة الشاملة بدائرة النشاط الرياضي في جامعة اليرموك من وجهة نظر العاملين فيها

Abstract EN

The study aimed to identify the extent of applying total quality management in the Department of Sports Activity at Yarmouk University from the viewpoint of its employees, the researchers used the descriptive approach, a questionnaire was built as a study tool consisting of (21) paragraphs divided into (3) main areas which are (participation and strategic planning, Training and continuous improvement, human resources management), the study sample consisted of all workers and their number (17), where the results showed that the extent of application of total quality management in the Department of Sports Activity at Yarmouk University was at the average level of evaluation, and there were no differences in the extent of application management The overall quality of the sports activity department at Yarmouk University from the viewpoint of its employees is attributable to gender, academic qualification, and years of experience.