تقويم أداء كليات عمادات خدمة المجتمع و التعليم المستمر في الجامعات السعودية باستخدام بطاقة الأداء المتوازن

Abstract EN

The study aimed to evaluate the performance of colleges/deanships of community service and continuing education in Saudi universities using the balanced scorecard.

The descriptive survey method was employed.

The study sample consisted of deans, vice-deans and heads of the departments.

The questionnaire was applied as a tool to collect data.

The results showed that the evaluation of the study sample for the performance of colleges/deanships of community service and continuing education in Saudi universities in all dimensions of the balanced scorecard was high (mean=3.74; SD=0.60).

There were no statistically significant differences between the study sample responses due to gender, nature of work, and academic rank in all dimensions.

Also, there were no statistically significant differences due to the nature of leadership work in three dimensions; learning and growth, internal processes, and customer satisfaction, while there was a statistically significant difference in the financial dimension in favor of those with more than 4 years of experience.

The study recommended applying the balanced scorecard as an evaluation tool for institutional performance on colleges and other institutions of Saudi universities as a result of the high responses of study sample on its four dimensions.