تأثير التحول الرقمي و جودة الخدمة التعليمية على رضا الطلاب : "دراسة تطبيقية على طلاب جامعة المنصورة"

Abstract EN

The current research seeks to study the direct effect of digital transformation and the quality of educational service on Mansoura University student satisfaction.

In order to do this, the researcher designed a survey list that includes research variables and distributed them to a sample of Mansoura University students, amounting to 384 students distributed among six different faculties of the university, including three practical faculties and three theoretical faculties (Faculty of Engineering, Faculty of Pharmacy, Faculty of Science, Faculty of Education, Faculty of Commerce, Faculty of Arts).

A total of 331 error-free and valid questionnaires were retrieved for statistical analysis using SPSS V.25, with a response rate of 86% .

The results found a positive significant effect of some dimensions of digital transformation represented in (information technology infrastructure, digital education, digital libraries) on student satisfaction, and some dimensions of educational service quality represented in (tangible physical aspects, reliability, safety) had a positive significant effect on students' satisfaction.