دور استراتيجيات إدارة التغيير في التقليل من مقاومة المستخدم لمشروع نظام تخطيط موارد المؤسسة (ERP)‎ : منظور المنظمة البائعة-دراسة حالة مؤسسة CM Consulting

Abstract EN

The success of the organization and its survival in competition depends on the extent to which it determines the needs of customers and meets them in a short time, at a lower cost and with high quality.

For this reason, organization seek to develop their information systems, within the framework of the so-called integrated information systems, and in particular its adoption of the Enterprise Resource Planning (ERP) system.

This paper aims to highlight the role of change management strategies in reducing user resistance to accepting the adoption of the ERP system project.

The descriptive approach was relied on in this study.

The results of the study also showed that training and communication strategy contribute significantly to reducing user resistance to ERP system project.